Day-to-Day IT, Handled Properly
Infrastructure does not stay healthy on its own. CreateITivity takes over the day-to-day running of your network, servers and software: configuration, continuous monitoring, staged patching and fast remediation, so problems are caught early and your team can stop firefighting.
- A written scope and fee before any work starts
- Experienced people run your account from day one
- Reporting built around leads and sales
Brands from the sectors we serve
Industries with a dedicated approach page
Website platforms we build on and optimize
Head office in Mississauga, serving clients across Canada
How does CreateITivity handle IT operations?
Managed IT operations for Canadian businesses: network and system administration, round-the-clock monitoring and staged patch management.
- 3 it operations services to choose from
- Monthly fees linked to targets you agree in writing
- Fees: Scoped and quoted per project
- Free 30-minute first call with the person who would lead your account
About Us
What you get when we run your IT operations
Infrastructure does not stay healthy on its own. CreateITivity takes over the day-to-day running of your network, servers and software: configuration, continuous monitoring, staged patching and fast remediation, so problems are caught early and your team can stop firefighting.
How we work
- Your account is run by people who have done this work for years
- Scope and fees are set against targets, and if we miss them we change the plan
- A short video update every Friday and reports that follow leads and sales
Pain Points
Where marketing programs usually get stuck
Problems that come up again and again when we review a new account, and what we do about each one.
Your IT lead spends the week firefighting
When one or two people own every router, server and update, planned work loses to whatever broke this morning. Upgrades slip, and the documentation never gets written.
Staff report problems before your systems do
If the first sign of a failing drive or a saturated link is a call from accounting, the monitoring is not doing its job. By then the slowdown has already cost the office hours.
Updates that get skipped or rushed
Patching is put off because the last update broke a business application, or it goes out to every machine at once on a Friday afternoon. Either way you are exposed.
Several offices and no single picture
A head office in Mississauga, a branch in Calgary and staff working from home each end up with their own equipment and habits. Without one inventory and one set of standards, every site drifts.
Where to start
Which of these sounds like your situation?
Three services from this line that many businesses begin with. Each page explains the work, the timeline and how we report on it.
What's Included
IT operations services we offer
Pick the piece you need or combine several. Each one is shaped around your goals and has its own page with the details.
Our Process
From first call to monthly review
Four stages, each with a clear output you can check.
Discovery and baseline
We inventory your network equipment, servers, operating systems and key applications, document how they connect, and record what normal performance looks like so that later alerts mean something.
Stabilize and standardize
Risky configurations, missing patches and unmonitored devices are dealt with first. Then we agree on configuration standards and a maintenance window that fits around your business hours.
Monitor and maintain
Monitoring runs around the clock, patches move through staged groups, and routine administration happens on a schedule your team can see in advance.
Review and plan ahead
Regular reviews go through incidents, capacity trends and ageing hardware, so replacements and upgrades are budgeted well before they turn into emergencies.
Monitoring only works once you know what normal looks like
Most environments hide a few surprises: a switch nobody remembers installing, a server on an operating system that stopped getting updates years ago, a storage volume that grows a little every week. We start with a full inventory and a record of normal traffic, load and storage growth for each device. Thresholds are then set from your own numbers instead of a generic template. An alert at two in the morning points at something that has genuinely changed.
- Every network device, server and key application listed
- Normal load and traffic recorded per device
- Thresholds based on your own readings
- Unsupported hardware and software flagged early
Every alert has an owner and a next step
Alerts that land in a shared inbox tend to be read by everyone and acted on by no one. Before monitoring goes live we agree on severity levels with you. Some issues we fix and then report. Some we fix only after telling you. A few, such as restarting a production database during month-end close, wait for your decision. Common failures get a written runbook, so the engineer on shift follows the same steps every time and your team hears about it in plain language.
- Severity levels agreed before go-live
- Clear rules on what we may change without asking
- Runbooks written for recurring failures
- Named contacts on your side for decisions
Ready for ice storms, brownouts and long weekends
Power events are a normal part of running offices in this country. An ice storm in Ottawa or a summer brownout across the GTA can take a site down without warning, and equipment that loses power abruptly does not always come back cleanly. We watch battery backups where they are connected, set the order in which systems shut down and start up, and check each device once power returns. Statutory holidays and long weekends are covered by the same monitoring, and planned maintenance is kept away from the weeks that matter most to your business.
- Battery backup status watched where connected
- Ordered shutdown and restart for each site
- Post-outage health checks on every device
- Maintenance kept clear of your busy periods
Results
What we track for you
Figures drawn from the work this page describes.
- A named senior specialist leads each account
- Progress shown in live Looker Studio dashboards
- Measured on leads and revenue
FAQs
Before you sign
Short answers on cost, timing and how we work with your team.
What does IT operations and administration cover?
Will this replace our internal IT staff?
How does round-the-clock monitoring work outside business hours?
When do patches and maintenance happen?
We have offices in more than one province. Can you look after all of them?
How does this help with privacy obligations such as PIPEDA?
What happens during a winter storm or a power outage?
Do you work with the equipment and software we already have?
How do we get started?
Something we did not cover? Ask us directly
Start here
Tell us how your systems are looked after today
An engineer reads each message and replies in writing with what we would take on first, how monitoring and patching would work for you, and how we would fit alongside any in-house IT staff.
- A personal reply within one business day
- Clear about what we would and would not take over
- No phone call needed to get it
Prefer email? info@createitivity.ca
Free review · done by an engineer, not a script
Find the weak spots in your systems before they fail
Tell us what you run, where it is hosted and what has gone wrong lately. One of our engineers looks it over by hand and sends back the first fixes we would make, whether or not you hire us. Marketing and development questions are welcome too.
Contact
Tell us what you are working on
Book a free first call with our team in Mississauga. Bring the numbers you have and the goal you are chasing, and we will tell you plainly what we would change first.
Start with a few details
Expect a reply from a senior team member within one business day. We do not add you to a mailing list.