Hosting, updates, backups and security so your site stays quick, safe and online.
Discipline: Web Development
Working term: WCAG 2.1 AA tested by keyboard and screen reader, beyond automated scores
Formats: ongoing monthly work or a single audit
Who you talk to: the senior lead, on every weekly call
The service
Our approach to Website Maintenance & Support
A website needs regular care to stay healthy. Our maintenance plans include managed hosting with uptime monitoring, SSL, daily backups, a CDN, active security checks, updates and fast support, so your site keeps running well.
Before work starts, we agree on the number that matters most to you. Each sprint is planned against it. You get a short recorded update every week and a dashboard you can open any time, and the senior lead joins every call.
A senior lead runs your account from day one
A recorded walkthrough each week and a shared reporting dashboard
We work inside the tools and CMS your team already uses
Target ranges written into the agreement before we begin
Our Process
Four stages of Website Maintenance & Support
The same order every time: find the constraint, plan, deliver, then review. Here is what each stage involves.
01
Goals and Positioning
We agree on who the site is for, how you want to be positioned and the one action each page should prompt. The phase ends with a written brief and conversion goals that you and your team have approved.
02
Wireframes to Mockups
Wireframes come first, built around the action each page needs, followed by full designs that put clarity, speed and trust signals up front. Every layout choice has a reason tied to the brief.
03
Build to Standard
Developers build on WordPress or a custom stack, tuned for Core Web Vitals and built to WCAG 2.1 AA so it meets AODA expectations in Ontario. We test on phones, browsers, keyboards and screen readers before launch.
04
Cut Over and Watch
Redirects, metadata and sitemaps are handled so search equity carries across, then we watch rankings and speed on a shared dashboard. A weekly recorded update covers traffic and the first conversion signals.
Websites get worse over time if left alone. Dependencies go out of date, Core Web Vitals slip, content edits break schema and rankings fall. We monitor speed and vitals, catch technical and schema regressions and fix them before they cost you traffic.
Regular maintenance protects the investment you made in the site.
Speed and Core Web Vitals monitoring
Schema and technical regression checks
Ongoing SEO health care
Fixes made before rankings drop
02
How progress tends to build
Commercial terms usually move later than technical fixes
Secure & up
Keep the site safe and online
An unattended site collects risks: unpatched vulnerabilities, expiring SSL certificates and outages nobody notices. We monitor uptime, apply security updates with testing, manage backups and certificates and respond when something goes wrong.
That prevents the outages and breaches neglected sites eventually face.
Uptime monitoring
Tested security patches and updates
Backups, recovery and SSL management
Fast response when issues arise
03
Content velocity
Briefed, drafted, edited, shipped
Senior ownership
An experienced person looking after it
Sites decline when nobody owns them after launch. We assign experienced people to watch performance, security and functionality, handle updates and fixes and suggest improvements over time.
With someone responsible, the site stays healthy.
Experienced people responsible for the site
Regular updates, fixes and improvements
Problems spotted and resolved early
A site kept healthy year after year
Our working terms
What a Website Maintenance & Support engagement includes
The standards every build is held to, the steps that protect your search traffic on launch day, and everything you own outright once the project closes.
A named senior specialist leads each account
Progress shown in live Looker Studio dashboards
Measured on leads and revenue
WCAG 2.1 AA
Tested by keyboard and screen reader, beyond automated scores
Every URL
Has a tested redirect before the old site comes down
You own it
Code, design files, CMS, hosting and analytics accounts
Named leads
You know who is building your site from day one
FAQs
Before you sign: common questions
Straight answers on scope, timing and how we report.
Why does a website need maintenance?
Software ages. Dependencies drift, speed slips, schema breaks and new vulnerabilities appear. Maintenance keeps performance, security and SEO intact and catches small problems while they are cheap to fix.
What is included?
Speed and Core Web Vitals monitoring, technical and schema fixes, security patches and updates, uptime monitoring, backups and ongoing improvements, overseen by experienced people.
Can you maintain a site another agency built?
Yes. We review it, stabilize and secure it, then take over ongoing care regardless of who built it.
How is maintenance different from hosting?
Hosting keeps the server running. Maintenance looks after the site itself, including its speed, security, SEO and features.
Tell us about the business and a senior specialist will get back to you within one business day. If starting with Web Development looks like the wrong first step, we will say so and suggest what to fix first.
